Ordering Terms.

These Ordering Terms apply whenever you order from Shannon’s Sassy Cakes, whether through our website, a custom cake quote, email, phone or text. By placing an order or paying a quote, you agree to these terms, so please give them a quick read. Our Privacy Policy explains how we handle your information.

Shannon’s Sassy Cakes is a small, made-to-order bakery run by Shannon. Everything is baked from scratch with real butter and no preservatives, which is exactly why a few of the rules below exist.

Pick your treats in the order panel, choose your date and pickup or delivery, then pay securely by card. Your order is confirmed once payment goes through, and you will receive a confirmation email with your invoice. If you do not see it within a few minutes, check your spam folder or email us.

Prices are those shown on the website when you order. We do our best to keep everything accurate, but if a price or item is listed wrong, or we cannot fill an order, we will contact you and give you a full refund if you prefer not to continue.

Because everything is baked fresh for your date, we need at least 3 days’ notice for cakes, pies and cookies. Designer cakes, tiered cakes and large orders usually need more time, and your quote will say how much.

Shannon can only bake so many orders a day, so some dates may be closed or fully booked. The order panel will not let you pick a date that is unavailable. Holiday dates fill up fast, so order early.

For designer cakes, tiered and wedding cakes, cupcakes, big events and anything off the menu, use the “Request a custom cake” form. Shannon will email you a quote with the price and a secure payment link.

• Your date is not reserved until the quote is paid.
• Quotes are valid for 7 days, unless the quote says otherwise.
• Each cake is decorated by hand, so colors, piping and details may vary slightly from inspiration photos. That is part of the charm, not a defect.
• We may decline designs that copy trademarked characters, logos or artwork you do not have permission to use.

All prices are in US dollars. Sales tax and any delivery fee are added at checkout where they apply, so the total you see before paying is the total you pay.

Payments are processed securely by Stripe. Depending on the order, you will either:

• Pay in full when you order, or
• Pay a deposit when you order, with the remaining balance charged automatically to the same card a few days before your date. The exact amount and charge date are shown at checkout and in your confirmation email.

If a balance payment fails, we will contact you to sort it out. If the balance is still unpaid before your date, we may cancel the order under Section 8.

Pickup: we will send you the pickup address and time window. Please arrive on time. Treats not picked up on the agreed day cannot be refunded, but we will try to work something out if you let us know early.

Delivery: available in our delivery area for the fee shown at checkout. Someone needs to be there to receive the order. If no one is available or the address is wrong, we may charge a fee to deliver again.

Once your order is picked up or delivered, it is in your hands. Cakes are heavy and delicate, so carry boxes flat, keep them level in the car (the floor is best), and keep them out of the heat.

Need to change something? Email us as early as possible. We can usually change flavors, messages or quantities up to 3 days before your date, depending on availability. Price differences are charged or refunded.

Cancellations:

• 7 or more days before your date: full refund.
• 3 to 6 days before: 50% refund, since ingredients are bought and your spot was held.
• Less than 3 days before: no refund, because baking has usually started.
• Custom and designer cakes: deposits are non-refundable once design work or decorations have begun.

If we ever have to cancel because of illness, an emergency or bad weather, you will get a full refund or a new date, your choice.

We want you to love every bite. Please check your order at pickup or delivery. If something is wrong, contact us within 24 hours with photos and, where possible, keep the remaining dessert.

Depending on the issue, we may offer a replacement, store credit or a partial or full refund. We cannot offer refunds for personal taste preferences, for orders that were mostly eaten, or for damage that happens after handover.

Please tell us about any allergies or dietary needs before you order. We will tell you honestly what we can and cannot do, but we do not make allergen-free, gluten-free or nut-free claims. You are responsible for deciding whether our products are safe for you and your guests.

No preservatives means our treats are best enjoyed fresh. Refrigerate cakes with cream cheese or whipped frosting and let them sit out about 30 minutes before serving. Most cakes and pies taste best within 2 to 3 days. Follow any care instructions included with your order. We are not responsible for quality issues caused by storage after handover.

Shannon loves showing off her work, so we may photograph your order and share it on our website or social media. We never post your name, address or private event details. If you would rather we did not share photos of your cake, just say so when you order.

If you send us photos, logos or artwork for a design, you confirm you have the right to use them for your order.

Sugar, our website chat assistant, is an AI that answers common questions. It is helpful, but it can make mistakes. Prices, availability and policies shown at checkout and in these terms always win over anything the chat says. Blog posts and tips are for general information only.

To the fullest extent permitted by law, our total responsibility for any claim related to an order is limited to the amount you paid for that order. We are not responsible for indirect losses, such as event costs, missed occasions or travel expenses. Nothing in these terms limits any rights you have that cannot be limited by law.

These terms are governed by the laws of the State of Georgia, USA. If a disagreement comes up, please contact us first. Most problems can be fixed with a friendly email.

We may update these terms from time to time. The version shown on this page when you place your order is the one that applies to that order. The “Last updated” date at the top shows when they last changed.

Questions about an order or these terms? Get in touch and Shannon will get back to you.